Help Center – Everything You Need to Know Before Your Visit

Any Questions?
Maybe You’ll Find Your Answer Here!

Bookings, Tickets and Cancellation

How do I make a booking?

Booking your tickets on our website is quick and easy:

1. Start by checking the availability for the experience you want.
2. Pick your preferred date and time slot.
3. Head to checkout and complete your payment.

That’s it! You’ll get a confirmation email with your ticket details right after booking.

Will I receive a confirmation email after booking?

Yes! You’ll get a confirmation email with your PDF ticket just seconds after your purchase. Make sure to check your inbox!

What should I do if I encounter issues during the booking process?

If you’re having trouble booking, first check our FAQs for quick answers. If you still need help, our Support team is here for you. Use the Contact Form below, and we’ll be happy to assist!

Is this the venue’s official website?

No. This website offers official tickets to the venue. It is not, however, the venue’s official website.

What payment methods are accepted?

We accept all major credit and debit cards, as well as Google Pay and Apple Pay. Simply enter your details at checkout, and you’re good to go.

Can I modify or cancel my booking?

It depends on the experience you’ve booked. Most experiences allow cancellations up to 24 hours before the start time, but some are non-refundable. To check the policy for your booking, head to the “See Info” section and look under “Cancellation Policy.”

Do I need to print my tickets, or can I use mobile tickets?

No need to print anything, our tickets are digital. Just show your ticket on your phone, and the staff will validate it. If any extra steps are needed for a specific experience, you’ll find them clearly mentioned in your e-ticket.

How can I contact customer support?

If you couldn’t find the answer to your question through our FAQs section, reach out to us via the Contact Form below.

FAQs About the National WWII Museum

What is The National WWII Museum?

The National WWII Museum in New Orleans is America’s official museum dedicated to telling the story of the American experience during World War II—why it was fought, how it was won, and what it means today.

Where is the museum located?

The National WWII Museum is located at 945 Magazine Street, New Orleans, LA 70130, in the vibrant Warehouse District.

What are the museum’s hours of operation?

The museum is open daily from 9:00 a.m. to 5:00 p.m. It is closed only on Mardi Gras Day, Thanksgiving Day, Christmas Eve, and Christmas Day.

How much time should I plan for a visit?

Most visitors spend at least 3–4 hours exploring the exhibits, but history enthusiasts often spend an entire day to fully experience all pavilions, films, and special shows.

Can I buy tickets online?

Yes, purchasing tickets online in advance is highly recommended. It helps you skip the ticket line and ensures entry during busy periods.

Are there guided tours available?

Yes, the museum offers a variety of guided tours and curated experiences, led by knowledgeable staff who provide deeper insights into the exhibits.

Are food and drinks available at the museum?

Yes, there are several dining options on-site, including The American Sector Restaurant & Bar, Canteen, and Café Normandy, offering everything from snacks to full meals.

Is the museum accessible for visitors with disabilities?

Yes, the museum is fully accessible, featuring elevators, ramps, wheelchair rentals, assistive listening devices, and welcoming service animals.

Does the museum have a gift shop?

Yes, the National WWII Museum Store features books, apparel, collectibles, and unique WWII-inspired souvenirs to take home a piece of history.

Is this the venue’s official site?

This site offers official tickets to the venue. It, however, is not the official site of the venue.